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Frequently Asked Questions
How do I track my order and see my order history?
Once logged in, click on ‘My Account’ on the top right of the page. Here you will find all information regarding orders, past and present.
Can I place specific delivery instructions on an order?
Yes you can. To do this, please add your instructions to the ‘Buyers Notes’ section at checkout or contact us via phone/email as soon as your order is placed. Where possible, we will accommodate any special requirements as instructed.
Can I collect my order?
No, we do not offer on-site customer collection due to our warehouse operations.
Are products purchased on Shade Diva covered under warranty?
All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.
What is the return policy for products purchased on Shade Diva?
Standard 7 Day return policy applies.
Can I change my delivery address after placing an order?
No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.
We strongly recommend you to keep your contact information updated at all times.
Is the payment made on Shade Diva safe and secure?
We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.
We accept all internationally accepted visa/master debit/credit card issued in UAE/GCC.